Ticketing Policy

Purchasing Policy

Individual concert tickets and season subscriptions may be purchased in a variety of ways:

  • Mail-in orders or detailed letter describing your purchase
  • Phone-in orders — make a request via 530-273-3990
  • Online orders — Individual Tickets & Season Tickets
  • At the door at concerts
  • BriarPatch Food Co-op (Grass Valley) – individual tickets only (not season tickets)
  • All tickets must be paid for at time of order – we are unable to hold seats without payment.

If tickets are purchased via mail, phone or online more than two weeks in advance of the performance, the tickets will be mailed to you; otherwise, these tickets will be held for you at “Will Call.” Tickets at “Will Call” are available for pick-up at the venue at the time of the performance.

Free (limited) youth tickets must be reserved in advance and are only available at our five chamber concerts – September, October, January, February, March, April. Due to the sold-out nature of many of our concerts, we only offer a limited amount of free tickets per concert.  We offer 2 youth tickets per paid adult.

Discounted youth tickets are available for Sierra Master Chorale concerts and special performances.  House Concerts and seminars do not have youth prices unless otherwise advertised.

Complimentary passes must be reserve seats in advance and are given for specific performances only.  For example: Third-Sunday Season complimentary passes are only valid for our chamber concerts (September, October, January, February, March, April) not the Sierra Master Chorale, house concerts, or special performances.  

Refunds & Cancellations – Tickets

All ticket purchases are final – exceptions for Presto Level Donors ($500+) and above may apply. There are no refunds (see sold out concerts for exceptions).  Exchanges are only available to Presto Level Donors ($500+) and above.  

For sold-out concerts, only member level donors ($100+ & season ticket holders) and above may have a discounted refund for sold out performances IF there is a waiting list and IF we are able to resell your ticket/s.  As we incur upfront ticketing system and credit card fees for all transactions, we are not able to refund the entire amount.

If a performance is to be canceled due to weather conditions or other extraordinary circumstances, the website will be updated, it will be posted on Facebook, and the media will be notified. Patrons can also call 530-273-3990 to check if a performance has been canceled.

If a concert is canceled for any reason, we will either reschedule the concert, accommodate you at another concert, provide tickets for the following season, or give you a receipt for a tax-deductible donation. Thank you for understanding that if a concert is canceled, many expenses have already been incurred.

Ticket Donations/Unused Tickets: Unused tickets may be donated to InConcert Sierra for a tax-deductible contribution up to one week prior to the performance. Unused tickets that are returned after the performance are not eligible for a tax-deductible contribution. To receive a tax-deductible receipt, please call the office at 530-273-3990.

Lost/Stolen Ticket: Lost or stolen tickets are the responsibility of the purchaser. Only tickets with proof of purchase that can be identified by InConcert Sierra in our ticketing system may be reprinted.




Print Friendly, PDF & Email