Policies

Purchasing Policy

Individual concert tickets and season subscriptions may be purchased in a variety of ways:

  • Mail-in orders or letter detailing your desired purchase
  • Phone-in orders — make a request by calling  530-273-3990
  • Online orders — Individual Tickets & Season Tickets
  • At the door at concerts
  • BriarPatch Community Market (Grass Valley) – individual tickets only

All tickets must be paid for at time of order – we are unable to hold seats without payment.

If tickets are purchased via mail, phone or online more than two weeks in advance of the performance, the tickets may be mailed to you (with the applicable handling fee.) Otherwise, tickets will be held at “Will Call” And available for pick-up at the event venue beginning one hour before the scheduled performance.

 

Refunds & Cancellations – Tickets

All ticket purchases are final – exceptions for Presto Level Donors ($500+) and above may apply. There are no refunds (see sold out concerts below for exceptions).  Exchanges are only available to Presto Level Donors ($500+) and above.  

For sold-out concerts, only member level donors ($100+ & season ticket holders) may have a discounted refund for sold out performances IF there is a waiting list and IF we are able to resell your ticket/s.  As we incur upfront ticketing system and credit card fees for all transactions, we are not able to refund the entire amount.

If a concert must be canceled due to weather conditions or other extraordinary circumstances, the website will be updated, it will be announced on Facebook, and the media will be notified. Patrons can also call 530-273-3990 to check if a performance has been canceled.

If a concert is canceled for any reason, we will either reschedule the concert, accommodate you at another concert, provide tickets for a concert during the following season, or give you a receipt for a tax-deductible donation. Thank you for understanding that when a concert is canceled, all expenses have still been incurred.

Ticket Donations/Unused Tickets: Unused tickets may be donated to InConcert Sierra for a tax-deductible contribution up to one week prior to the performance. Unused tickets that are returned after the performance are not eligible for a tax-deductible contribution. To receive a tax-deductible receipt, please call the office at 530-273-3990.

Lost/Stolen Ticket: Lost or stolen tickets are the responsibility of the purchaser. Only tickets with proof of purchase that can be identified by InConcert Sierra in our ticketing system may be reprinted.

Free youth tickets (limited availability) are only available at our five Third Sunday chamber concerts – October, January, February, March, and April.  There is a limit to the number of free youth tickets available per concert – please call 530-273-3990 to reserve.

Discounted youth tickets are available for Sierra Master Chorale concerts and special performances.  House Concerts and seminars do not have youth prices unless otherwise advertised.

Complimentary passes are given for specific performances only.  For example: Third-Sunday Season complimentary passes are only valid for our chamber concerts (October, January, February, March, and April) not the Vienna Boys Choir, Sierra Master Chorale, house concerts, or special performances.

Concert Policies and Guidelines:

Reserved seating is limited to donors above a certain level, concert sponsors, press, or special circumstances as defined by the InConcert Board of Directors and the Executive and/or Artistic Director.  We apologize for any inconvenience as our concerts are general seating unless otherwise specified.

Latecomers are asked to wait to come into the hall until the ushers allow them access.  At that time, we ask latecomers to sit in the back or off to the sides of the concert site until intermission.

All venues are non-smoking.

No photography of any kind is permitted unless pre-authorized.

Audio/Video Cameras, videotaping or live audio recordings are not permitted unless pre-authorized.

We do not allow solicitations of any kind at our performances unless pre-authorized by the InConcert Sierra office.  Any flyers left without authorization will be removed.

We do not allow audience members backstage unless authorized by the performer.

Shoes and appropriate attire must be worn at all performances.

Program Changes: Repertoire or artists are subject to change without notice.

 

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